Title: POSLOVNA IZVRSNOST U REPUBLICI HRVATSKOJ, Author: , Name: POSLOVNA IZVRSNOST U REPUBLICI HRVATSKOJ, Length: Udruženje za menadžment kvalitetom i poslovnu izvrsnost Srbije u svom pismu podržava aktivnost udruženja na promovisanju kvaliteta i poslovne izvrsnosti. Upravljanje potpunom kvalitetom i poslovna izvrsnost u hotelskoj industriji Hrvatske. Doctoral Disseration. Rijeka, Croatia: Sveučilište u Rijeci. Vujić, V., Črnjar.

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This dissertation analyses elements and importance of business excellence model, as well as its presence in small and medium enterprises in Serbia.

Nikola Knego – Google Scholar Citations

This concept significantly relies on overall quality management; it, nonetheless, comprises business excellence models aiming at concretisation and operationalization of the concept itself. A comprehensive, integrated enterprise economy quality management concept is the last instance of quality management development evolutionary process, known as business excellence concept.


The business excellence model may efficiently be combined with modern management techniques and concepts supporting enterprise performances enhancement.

The dissertation contributes to the elucidation of European Business Excellence Model to the practitioners and greater representation of this model in domestic enterprises. The business excellence model comprises certain criteria on the basis of which management of an enterprise may conduct a self-evaluation. The results of practical research represent a significant source of information and establish a basis for solving problems in the process of managing small and medium enterprises in Serbia.

JavaScript is disabled for your browser. Since there are a number of quality awards within the business excellence, criteria for these quality awards are presented Deming Prize, Malcolm Baldrige, Australian, European Quality Award and Serbian Quality Award. Some features of this site may not work without it.

Poslovna izvrsnost – EFZG – Ekonomski fakultet Zagreb

The theoretical framework of the presented model points out its significance, for competitiveness improvement. This work is a result of research conducted between May and March and study level of Business Excellence in the Serbian small and medium enterprises.


They are also basis for business excellence evaluation in the quality award process. Implementation of European business excellence model for improving competitiveness of small and medium size enterprises.

These models are the cornerstone for evaluation of an enterprise, on the basis of which one may identify business advantages and disadvantages.

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